Frequently Asked Questions

MaNavi is a smart guide app that uses GPS so you can enjoy explanations of tourist spots through audio and video.

MaNavi works with maps to provide expert explanations, audio guides, and multimedia content that enhance your travel experience.

Basic features are available for free.

MaNavi can be used on iOS and Android smartphones and tablets.

You can download MaNavi from the App Store or Google Play.

MaNavi supports multiple languages, including Japanese and English.

An internet connection is required to use many types of content.

Data usage may increase when you use video content.

After selecting a tourist spot, download the content first and you can use it offline.

Earphones are not required, but they can make the audio easier to hear.

When you open the app, tourist spots where MaNavi is available are shown in order of distance from your current location.

Yes. Each facility has its own dedicated guide content.

When personal information is handled, it is managed appropriately in accordance with the privacy policy at https://manavi.artr.jp/privacy-policy.

You can contact us by email at support.manavi@artr.jp.

Location information is used to show nearby tourist spots and POIs.

Bluetooth is required to detect when you approach a POI where a beacon is installed.

Notification permission is required so the app can notify you when you approach a POI.

Camera access is required when using AR features.

Turn on Bluetooth, location services, and notifications, and allow the app to use them. For spots with AR features, also allow camera access.

POI stands for Point of Interest. In the app, POIs are guide points shown on the map with pin icons.

Use the app notification, or tap the POI icon and then tap the play button.

After selecting a tourist spot, your current location and POI locations are shown on the map.

Audio AR is a feature that plays an audio guide by scanning a QR code or similar marker.

Tap the Audio AR icon on the POI explanation screen to open the camera. Point it at the AR marker, and when the guide target appears, tap the image.

To start audio or video according to the situation, tap the play button.

When you point the app camera at an AR marker, a 3D model is displayed.

Even on devices that cannot use AR, you can still view POI explanation content.

Tap a red pin icon on the map and listen to the audio guide; the pin changes to silver. When you listen to all guides for a spot, the pin changes to gold and you receive a digital travel card. You can check it in the Badges tab.

Move the camera closer and scan it in a bright place.

Check the volume settings on your device.

Try restarting the app, clearing the cache, or updating the app.

If your smartphone is in silent mode or the notification volume is low, you may not hear it. Change the settings or use your device's notification display method to check notifications.